Returns Policy

• If you wish to cancel your order:
  • you can notify us by email to sales@eskimowear.co.uk before we have despatched the goods to you; or
  • where goods have already been despatched to you, by informing us in writing within 7 daysby returning goods to us in accordance with clause 7.2 below.
• With the exception of all riding hats and body protectors (due to reasons concerning health and safety), you can return goods you have ordered from us for any reason at any time within 7 days of receipt for a full refund or exchange. The costs of returning goods to us shall be borne by you. We suggest for your own protection you use 1st class registered post.
• Upon receipt of the goods we will give you a full refund of the amount paid excluding P & P or an exchange as required. Where an item is sold with delivery included in the price any refund due will be minus a charge for initial outward delivery. This will be equal to the amount paid by Eskimowear Ltd for delivery to you.
• The rights to return the goods to us as referred to in clause 7.3 will not apply in the following circumstances: - In the event that the product has been used; where the packaging has been damaged or tags removed; where the products have been made, personalised or customised specifically for you; any products that by their nature have a limited lifespan, such as flowers and fresh food. The provisions of this clause do not affect your statutory rights.
• Any item that is Pre-Ordered is classed as a bespoke order and as such is non-refundable. We will be obtaining the item(s) specially for you and in most cases these cannot be re-sold so we will be unable to accept returns.
• In the event of an item being returned to Eskimowear Ltd as the result of the carrier being unable to deliver we will contact you to arrange re-delivery. You will be liable for any re-delivery costs due. Should you decide you wish to cancel your order any refund issued will be less the original outward delivery charge. If the item(s) ordered qualified for free delivery any refund due will be minus a charge for initial outward delivery. This will be equal to the amount paid by Eskimowear Ltd for delivery to you .
• Any goods with manufacturing faults on arrival will be replaced or refunded. This does not affect your statutory rights.